System Availability and Performance Metrics

In a world where digital interaction and seamless online experiences are crucial, ensuring reliable and responsive services is not just an option—it's a necessity. Here, we present a detailed overview of our recent performance metrics showcasing our commitment to excellence. Our superior service reliability and scalability make us a dependable choice for your digital solution needs.

Comprehensive Performance Insights

We have closely monitored our system’s performance over recent months, and the results highlight our capability to manage large volumes of user requests while maintaining high standards of user satisfaction. This data substantiates our promise of outstanding service consistency and reliability.

General Service Level Objective (SLO)

SLO: 99.99%

This SLO defines our overarching goal for system availability, reflecting the percentage of requests successfully processed without errors. Achieving this level of reliability underscores our commitment to providing a robust and dependable service that consistently meets your expectations for quality and performance.

Detailed Service Level Objectives

Identity Service

The Identity Service SLO ensures the reliability of our user authentication and authorization processes, establishing a nearly flawless operation with an error margin of just 0.03%. This objective is crucial for maintaining high security and seamless access across all user interactions with our platform.

API Gateway Service

Our API Gateway serves as the critical interface for all incoming and outgoing service requests. The SLO for our API Gateway aims for high accuracy and consistent availability, ensuring that data transactions and communications are handled efficiently. This objective is vital for supporting the dynamic and varied needs of applications relying on our gateway to interface with different services and datasets.

Dependability and Precision

To bring these objectives into a perspective that underscores our operational excellence, we maintain an acute focus on precision in monitoring and continuously improving our system's performance. This approach includes detailed logging, real-time monitoring, and stringent quality checks, enabling us to deliver on these high standards of service and quickly rectify any deviations from expected performance levels.

By adhering to these rigorous SLOs across different services, we demonstrate not only our capability to meet high standards but also our ongoing commitment to enhancing user satisfaction and trust in our platform's reliability and security.

Expected Response Times for Endpoints

The following are general insights into how our endpoints perform under typical and peak loads:

• Light Load: Most endpoints operate with minimal delay, averaging below 5 ms under optimal conditions. This is indicative of our system’s efficiency in managing transactions smoothly when the system is not under significant stress.
• Moderate to Peak Load: During higher loads, particularly for data-intensive services like API connections or sync operations, response times can increase significantly (e.g., around 100 ms to 140 ms). We consistently monitor these metrics to improve and optimize our endpoint responses.

Certain endpoints that handle more complex processes, such as those involving finalising a connection or syncing a connection tend to have longer response times. These operations are data-intensive that require additional processing and involve making requests to external financial institutions. This can lead to increased response times, particularly under moderate to peak load conditions.
More information can be found here

By continuously analyzing endpoint performance and engaging in routine optimization, we strive to ensure efficient and reliable access across all functionality, even as demands on our system vary.

General Insights

• Wide-ranging Endpoint Efficiency: From fetching detailed account information to processing financial transactions, our endpoints are tuned to offer the best balance between quick response and accuracy, ensuring your operations are both swift and reliable.
• Steady Error Rates: Our consistently low error rates across the board highlight the robustness of our backend systems and our proactive monitoring strategies that help preempt potential downtimes or disruptions.

Our commitment to maintaining a high-performance solution is illustrated in our ongoing optimizations and technical enhancements. We understand the importance of both speed and reliability, and we continually strive to minimize response times, especially in synchronous operations, to improve the overall user experience.

Our aim is to not only meet but exceed your expectations with consistently reliable and efficient service. The outlined data demonstrates our system's robustness and our dedication to operational excellence.